What our Customers say...

Testimonials

I had the pleasure of working with Isaac. He has several years of experience in different companies. Very professional, quick, and easy to deal with. He used a software called Xactimate to come up with a fair quote. I have enjoyed working with him and recommend him to friends.

5 Star Yelp Review!

The other SERVPRO companies couldn't help me, SERVPRO of Sonoma County NE was awesome! I give a score of all 10's.

We would like to thank SERVPRO for fine and careful work done to our home beginning on July 25th through must of August 2016. Our emergency situation required three weeks of water mitigation and another week of mold remediation. All of it was handled predictably and in a timely manner. 

Thank you to the crew that worked here. They were courteous and careful, and worked with us on particular concerns and questions we had. We especially thank Mr. Michael Wagner for his professionalism and thoroughness with our project. In particular, we commend Michael for clear communication with us, both on site and by phone, regarding the entire process.

We appreciate the excellent job done. 

Mr. Bridges, I just wanted to take a minute to let you know your Santa Rosa team is fantastic. Michael and Isaac were the main contacts on my job. They were professional, responsive, pleasant, and so very helpful. If your other locations are staffed like your Santa Rosa one, you are golden! I think it is so important to recognize exceptional service. Thank you again!

Thank you so much, SERVPRO was wonderful and all the guys you sent out were fantastic, and Jacob did a beautiful job!

The entire team was wonderful during this process, thank you!

(in response to a city building flood)

Thank you for your quick response!

Dan and his crew were awesome in dealing with our problem!

We received our bill and paid right away, had NO issues with this company! We have used your services several times, and won't hesitate to do it again. 

They were helpful and their work was very much appreciated. We felt the roof was handled as best as possible, and we were grateful for the help!!

Ernie and his crew were PERFECT.

These guys were incredible! Great and professional!

On behalf of Cancer Resource Center of Mendocino County, Fort Bragg Food Bank, and Mendocino Coast Children's Fund, CMAR, would like to express our heartfelt thank you for your donation to the success of the CMAR annual installation fundraiser event in Mendocino. We are grateful for your support, and look forward to working with you next year!

Coastal Mendocino Association of REALTORS would like to express our sincere appreciation to our, our Business Affiliate. Your participation and service is extremely valuable to our community and Real Estate customers!

The members of the Cloverdale Volunteer Firefighters Association gratefully acknowledge your recent contribution and THANK YOU for your continued support. Thank you for helping us serve our community with pride!

The 2016 Ukiah High School Senior SCRAM Committee would like to extend its sincere gratitude to you for helping to give our graduating seniors a safe, memorable night-marking an important milestone in their lives.

On behalf of the Mendocino County Fair and Apple Show Board of Directors, please accept our sincere gratitude for your sponsorship. The fair represents a composite of hard work by staff, volunteers, community members, and folks such as you to make it a success.

I have no recommendations-they were awesome!! I also really appreciate their guidance with insurance procedures and questions. 

You folks did a fine job at my home. Thank you so much. My daughter in law kept me informed on the progress, and she was very happy with the results!

Great work! Thank you. My tenants and I felt we were in the hands of real pros.

The process was well explained to me and the quickness that was provided I'm sure minimized the overall damage. Keep up the good work.

I appreciated the level of professionalism that I experienced with SERVPRO. They were knowledgeable and informative and kept me informed during the entire process.

I don't have any recommendations. The entire crew from initial contact to SERVPRO corporate to local office staff and field techs, they all helped to ease the stress of loss by their care and professional attitude. Thank you!

Justin was exceptional at taking my calls and following up when necessary. I give SERVPRO a score of 10/10 for this exceptional work. 

The service was wonderful, thank you!

All 10's for SERVPRO!

Alvin and his crew were very professional and courteous, and explained all the procedures. 

My wife and I were incredibly impressed with SERVPRO and how quickly they were able to help us during this year's winter storm. Our small hobby shop flooded from a roof leak, and Alvin was really on top of things!! We signed paperwork and got things going. We've never had such a polite service company, and are very delighted to have had the opportunity to work with SERVPRO.

There is no apparent improvement needed-great service-felt very confident they knew what to do. We appreciate the service tremendously. 

 The team supervisor Kevin and his work team were very good. Kevin is a personable man and was always helpful, honest, and attentive to detail.

The service was excellent; I can't imagine what would be better. The office staff was courteous and helpful, and I would definitely use your company again for future restoration needs-although, this one seems to be enough for life! You really went all the way, we really truly appreciate you. 

I don't have any recommendations; I appreciated their interest and concerns in my situation. 

These poor guys had to drive so far, the only thing we would recommend is to put them up in a hotel. Otherwise, they did great work. They are awesome, thank you. 

Thank you, everyone was incredibly helpful and courteous of us and our property. I will definitely recommend you to others. 

Justin was courteous, respectful, professional, and enthusiastic. He gave me a sense of relief to know all was not lost. 

Keep doing exactly as you are!! I am shocked at the professionalism, follow through and quality of work. These men were the BEST even after the job was completed. Martin called and made sure everything was being handled. 

They also had clean uniforms and presented well, a fantastic representation for your company. Thank you!

I already have recommended your company to my family and friends. Not everything was put back exactly in the cupboards but that's the way men are (we totally get it!). We couldn't believe how fast the work was done, we were very very happy!

Rebuilding my home after the Valley Fire has been stressful, and I'm very glad our neighborhood clean up company has been on top of our insurance company to make sure our home was put back together in a timely fashion. 

Michael was prompt, courteous and knowledgeable. He is an asset to SERVPRO, as well as Ernie and Jaime and the rest of the crew. 

They were professional, great people! Everyone went out of their way to make sure we were comfortable and understood what was happening.

I have no concerns, you guys did great. The removal of our hardwood floor was done quickly and safety, we have no complaints!

VERY PROFESSIONAL AND THOROUGH! We had a lot of emotions running high, and we felt like we could depend on SERVPRO to help us get through.

SERVPRO cannot improve anymore than what they've already been to us. I've already recommended them to my family and friends, thank you so much.

I have no recommendations for SERVPRO. I feel Martin went above and beyond the call of duty. We are so appreciative.

THANK YOU VERY MUCH! Great job, and ON TIME. It was a pleasure working with SERVPRO. Working with them was fun, and they were very clean and precise.

Kurt was very thorough and helpful. He took time to explain everything and coordinated all the necessary work.

We were gone for 4 months when our neighbors let us know thousands of gallons of water had leaked into our home! We were so worried, but we heard SERVPRO was on their way and we were so grateful! Our insurance company worked closely with SERVPRO, and we felt we were in excellent care. Thank you so much to those who put so much time and effort into restoring our beautiful home.

Heat has been miserable, but dealing with our family member's home after a big leak was just what we didn't need. We got a lot of help from Alvin and Leo, and all the guys who worked for hours during this unpredictable weather. We couldn't give any suggestions, they were marvelous!!

Our laundry room was flooded due to a bad install. While we were able to get a new installation no problem, we still had water all over the floor and the walls. The company called in SERVPRO from Healdsburg (SERVPRO of Sonoma County NE), and our house got dry in no time. THANK YOU

The crew was great, hardworking, courteous, and helpful. We appreciated the explanations, patience, and reassurance. Appreciated the daily cleanup and the final cleanup. Great Job!

We have had no problems with this SERVPRO franchise, but we had issues with SERVPRO in the past. We were hesitant until we met with the technicians, and they had all their equipment ready to go! WE WERE VERY IMPRESSED with how at ease we felt with the entire crew.

We have NO complaints about this company! They really saved us money and time by getting to our house promptly and getting to work right away. We felt comfortable with the technicians in our home, and our project manager was incredibly helpful.

We couldn't believe the tremendous amount of support we received from such a professional company. My brother had a similar issue happen to him in San Francisco, and the SERVPRO there was incredibly prompt and accommodating. We are so glad we made that phone call. Even with a stressful situation, SERVPRO of Mendocino made things better for us, thank you so much.

We were beyond stressed after having to relocate and then our home being caught on fire. We really couldn't have made it this far without the help of SERVPRO, they went in like superheroes and even worked on some weekends. Thank you so much for all you did for us, and all you do for everyone else.

The members of the Cloverdale Volunteer Firefighters Association gratefully acknowledge your recent contribution and THANK YOU for your continued support. Thank you for helping us service our community with pride!

A SERVPRO representative came by the office of our insurance agent just in time. We were anxious to get things started, and signed paperwork. Before the ink was dry, our home was already on its way to being cleaned. 

This is our 2nd encounter with SERVPRO. Although our insurance company recommended another restoration service, we said we WANTED YOU!

All 10 Score to SERVPRO!

Michael was an excellent tech, and very personable!

Michael is FANTASTIC, real sharp shooter and a wonderful technician. Our kitchen was torn apart and put back together due to a small fire, and Michael really went the extra mile by keeping in touch with us and answering all our questions. THANKS MICHAEL!

 On July 13th, 2016, we found that our new HVAC system had been leaking inside the house. I contacted Marcus, as he is our Marketing Representative for the company I own. I was not sure how to proceed and he suggested that SERVPRO come out to assess any damage. Within an hour, he and Martin were at our house and it was determined we did have water damage. After discussing it with my husband, we decided we needed help and a crew was dispatched the next day.

The crew got right to work and removed the damaged portions of the floors and walls and the fans and dehumidifier were hooked up and running. From start to finish, the process went smoothly.
I must tell (Doug) how refreshing it was to work with your employees, They are all very professional and courteous people. Special thanks to Marcus, Martin, Chris and the rest of the crew. (Doug) should be very proud of the way they handled themselves. I will definitely be recommending SERVPRO to any of my clients, if the need should arise.

We were recommended by our insurance agent to contact SERVPRO of Sonoma County NE because they don't hesitate to help when someone is in a jam. We have been just emotionally exhausted, and appreciate the help this company has been able to provide to us. 

Our office really got a nice makeover, and we know who to contact if we need help in the future. 

ALL 10's!

We really recommend these people, they made the cleanup process look like a breeze! We know we couldn't have done it without their assistance. 

These guys are IT. Fun, thorough, and working hard in less than a week for us. Keep up the great work!

What a difference, and WHAT A TEAM! The leadership these guys showed was absolutely phenomenal, and my partner and I were very impressed. 

These guys were great, very professional!



ALL 10's!

We really appreciate the work that Michael and the guys put into cleaning our kitchen. We believe they all deserve the recognition!!

ALL 10's! Although there was a slight miscommunication issue, we felt this company did its very best to resolve any issues, and take care of our home. We are incredibly appreciative. 

They were very nice and very helpful, and we are so thrilled to know there was a company around that could handle the cleanup job for us. 

This experience was carefree, we don't have any recommendations for this company. Our insurance was pleased with them, and we were pleased with them.