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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Windsor Commercial Flood Cleanup

7/13/2018 (Permalink)

Water damage and flooding make for a quick call to SERVPRO, 537-6635

A Windsor office called us first thing last Saturday morning about a flood several inches of water tall. SERVPRO came in and extracted all the water, and made sure to dry out the affected rooms. When the owners called for our services, they asked for some advice on what to do until SERVPRO arrives to start the cleanup.

Here are some tips you can use if you face a water cleanup situation:

  1. Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  2. Turn off circuit breakers for wet parts of the building, when access to the power distribution panel is safe from electrical shock.
  3. Shut off the source of water if possible or contact a qualified party to stop the water source.
  4. Remove as much excess water as possible by mopping and blotting.
  5. Be sure to not use any electrical appliances.
  6. Pick up books, newspapers, magazines or other colored items on wet carpets or floors. This can cause staining.
  7. Do not enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards.

707-537-6635 will reach us 24 hours a day, 7 days a week!

Santa Rosa Commercial Water Damage

7/12/2018 (Permalink)

Commercial cleaning 

Running a business is a lot of hard work, with licensing, getting your products, paying employees, dealing with customer complaints, the trends and fads of the market, and all the paperwork! The LAST thing you need is to worry about fire, water, mold, or bio-hazards affecting the way you run things. You have a family to support, and customers to serve.

Services for commercial jobs

We offer the same services for commercial businesses as we do for residential; commercial water damage removal is no exception. We offer bio-hazard removal, vandalism repair, dry outs, contents cleaning, upholstery repair, and ozone cleaning. If a new situation presents itself, we find new ways to assist or get trained in new techniques. We are universal with cleanup and restoration, and will add more to our plate if it means we can serve our community.

If you're not sure about a service we can provide, give us a call. Even if we aren't able to assist, we can refer you to someone who can. We want to be helpful in every way possible! 

Healdsburg Flood Damage

7/12/2018 (Permalink)

Healdsburg flood damage

Although we are not seeing or feeling any rain at the moment, homes can still feel the effects of flood damage after a storm. Some areas in Healdsburg are known year round as flood zones, and warnings/safety measure are put into place to ensure people’s safety. Even with all the preparation, some things can’t prepare you for Healdsburg flood damage.

Common misconceptions about water damage

One of the most common myths about flood damage is that you don’t need a separate insurance policy. Homeowner’s policies do NOT cover flood damage. Even though this is California, which floods a lot, you should most definitely purchase flood damage coverage from your insurance company during the winter season.

We also recommend not touching carpet after a sewage or flash flood loss. Diseases and contaminants could have affected your carpet, especially with a sewage loss, and saving carpet after a loss like this is not recommended. It’s incredibly unsafe and unsanitary. We as a restoration company would remove the carpet and restore the subflooring. We would also apply disinfectant to make sure the area is sanitized.

Why we want to help

We get many calls from customers wanting to rent our equipment to complete the water damage removal themselves. However, if you don’t know the extent of the water damage, where it’s coming from, or the class of water, you should not do this on your own. If you don’t even know what the classes of water are named, you definitely need to seek the help of professionals. We can appreciate the frustration of having to deal with this stuff all on your own, but we have been taking care of storm and flood damage for many years and are used to most situations that arise.

Guerneville Mold Removal

7/12/2018 (Permalink)

Why is black mold so dangerous?

Black mold needs to be taken seriously, but many homeowners are quick to label something black mold, or assume its toxicity. Black mold isn't necessarily toxic or deadly.  It could be another material, organic or inorganic, and all mold should be tested before being handled if the type of mold isn't obvious. There are over 100,000 differently types of mold, and some are even edible! But, we don't recommend eating any mold unless it's something bought fresh at the grocery store.

Common types of mold

According to HGTV.com, there are several types of mold that can be found in your home. They come in a variety of colors, including orange, green, blue, and black. Sometimes, we have gotten calls about wispy white mold. Some of the commonly known strands of mold include aspergillus, cladosporium, stachybotrys atra-also known as black mold. Some molds only grow on certain surfaces. Cladosporium can grow on toilet tanks and painted surfaces and aspergillus grows on food and in air circulation systems. 

Let us handle your Guerneville black mold removal. The internet is full of misinformation; we would rather that you get your information from a trusted source!

Santa Rosa Water Damage Cleanup-We are a proud company!

7/12/2018 (Permalink)

Santa Rosa water damage repair project

There is no sense in not responding to water damage; the longer you wait, the more expensive and problematic your situation will become. You need to have dependable professionals help you get your home back to pre-water damage days quickly and carefully. Otherwise, you may have more of a cleanup job.

What happens if you go cheap?

Going cheap in the short term will affect you in the long term. Do you want to pay twice as much to get  your home repaired just because you don't want to deal with the problem? Of course not. This is why there are people in your very community that can help.

Turn to SERVPRO of Sonoma County NE for immediate help!

Those people wear SERVPRO gear very proud, drive in bright green cars, and carry a sense of pride and confidence wherever they go to help someone in need. Santa Rosa water damage repair jobs aren't easy, and they happen often. Whether it's a leaking dishwasher, a kitchen grease fire, or a broken water heater, SERVPRO has seen and heard it all. There have been many unique situations, which have prevented homeowners from getting help. There is no need to wait. Give us a call as soon as the fire is out, or as soon as the water is turned off, and we will take care of you and help you file an insurance claim if this action will benefit you financially. 

Geyserville Water Damage

7/9/2018 (Permalink)

"Having SERVPRO around to get us back on our feet after such an inconvenience has turned them into LIFESAVERS. Thank you SO MUCH."-Janine, Geyserville CA

This is the kind of feedback we love to hear at SERVPRO of Sonoma County NE. The technicians for Geyserville water damage cleanup were ready to go as soon as the homeowner approved the work order. We gave her a scope of all work necessary to completely restore her home due to water damage from the crawlspace. Much of her flooring had to be removed. The affected parts of her home were then dried, sanitized, and repairs were completed.

How do we get happy customers?

To get a response like the one above requires organization, communication, and reliable technicians. We take pride in every single area of our company, from our presentation to our performance. Otherwise, we wouldn't have happy customers like Janine.

Customers like Janine make us continue to work hard so we can handle any other Geyserville water damage issues.

Geyserville Basement Flooding

7/6/2018 (Permalink)

Even basement floods can affect the upper floors of your home. Geyserville basement flooding has been on the rise with busted water heaters. Unfortunately, this location is the number one location to keep family momentums, photo albums, and memories. No one wants those ruined!

Sonoma County projects

We've had many previous jobs during the stormy season. Santa Rosa, Geyserville, and Cloverdale have all had either fires or water damage due to the recent storms. We don't pick and choose which fire or water jobs to do, but as long as we can provide the service. We don't have to travel far, we are right in the area, and remain competitive with our customer service and insurance company communications. 

Windsor Crime Scene Cleanup

7/2/2018 (Permalink)

We have seen and heard of a lot of crime in the Sonoma County area due to the Valley Fire and other natural disaster distractions. However, there can also be other instances of crime that involve biohazards, vandalism, and arson. Local law enforcement, including police and sheriff, have contacted us personally during the instance of a homicide, suicide, vandalism, meth lab explosion, or discovery of a marijuana indoor growing operation. These are sensitive situations, and require our complete, 100% devotion and care. We wouldn’t want to be careless and put our crew, or the homeowners, in danger!

 We are known as a Windsor crime scene cleanup company! These types of jobs are unique, and not an everyday occurrence, thank goodness, but we are around if and when needed!

Geyserville Sewage Cleanup

6/25/2018 (Permalink)

Biohazard Geyserville Sewage Cleanup We figured a close up shot would be a little nauseating-this is before clean up, most of the damage was in the shower.

Gross, disgusting, icky-who's going to deal with it?

While most people can physically clean up a sewage mess-despite how unsettling it can be-doesn't mean the area will be clean. Just because the mess is done, doesn't mean the germs are. Geyserville sewage damage jobs are one of our most tedious (yet still performed) services. We follow health protocols, drying requirements, and want to make sure the area is sanitized and odor-free.

Geyserville sewage cleanup project

A very distraught homeowner called us after their sewer line backed up through their shower and toilet, leaving an incredibly dirty mess. Water from the mess traveled down the hallway (water travels through most materials, such as carpet, wood, and sheet rock), and the smell was unbearable.

Not wanting to risk anyone's health, the homeowner called SERVPRO of Sonoma County NE by the advice of their insurance agent. Call us today at 707-571-8333

All Around Service

6/18/2018 (Permalink)

Building Services All Around Service This water repair project kept us busy for a few days last week
We are used to dealing with fire and water damage, so what may take months for a repairman or homeowners to tackle will take us just a few weeks, depending on the size of the loss. 

Cloverdale home repair is no news to us; just check out these before and after photos!

Besides, doing the work yourself may end up costing you more money. Since you already have enough to deal with, leave it to us. All you have to do is pick up the phone and call SERVPRO of Sonoma County NE.

Water damage repair

Believe it or not, we have gotten a lot of calls about water damage in Cloverdale, Healdsburg, and the surrounding areas. Leaky roofs are the first thing you notice because you feel those huge drops on your head, or you come home and the ceiling is on your floor. Even just watching the ceiling fall as you're on the phone with the insurance company is enough to give you a stroke. 

Our year round services

Wildfires kept us busy this last year, as well as frozen pipes. We try to remind everyone about fire safety and getting pipes insulated, as well as checking smoke alarms so they work year round. But, sometimes these things get forgotten with everything else going on in our lives.

Santa Rosa Fire Cleanup

6/12/2018 (Permalink)

We emphasize we are an emergency service company; however, a lot of folks are not aware of the types of services that can assist with Santa Rosa emergency fire cleanup, or other cleanup for that matter. We have gotten calls about fire damage that happened a month previously. We always offer to help, but sometimes there's not a whole lot we can do once fire damage has been sitting for a long time. 

Why you need to clean quickly

There are tons of reasons why smoke and fire damage can't sit after a fire has occurred. Odor could set in, smoke damage could eat away at materials, walls will be harder to clean and soot becomes caked and difficult to remove, even with our latest electronics.

Often, insurance companies take too long to approve of services, which means the process could be more expensive for the insurance company (if you have homeowners insurance). We have regular meetings by phone and in person with insurance adjusters who come on site to the home that has been burned. Everyone needs to be on board.

The restoration process that could be involved

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Cloverdale Sewer Damage

5/31/2018 (Permalink)


SERVPRO of Sonoma County NE has the ability to take a fresh look at a rotten situation in order to determine how to handle it best. No one wants to deal with sewage overflowing in their toilet or bathroom, but once it gets into the hallway and seeps into the floor and wall, you're not going to want to step foot into your home until someone has dealt with the issue and fixed the problem!

Step One

Call your insurance company and let them know you have Cloverdale sewage damage, and need cleanup done right away. They will walk you through the process of what, if anything, needs to be done before cleanup begins.

Step Two

Once you get the approval, call SERVPRO of Sonoma County NE at 707-537-6635 to schedule services and receive the best, most polite, most thorough care possible for your home!

We will advise you every step of the way, and you are welcome to call us any time with any questions or concerns. We are always here to help, 24/7.

Cloverdale Storm Damage

5/25/2018 (Permalink)


Our prep work for storm damage

The storms this year aren't unusual for what we've had to overcome in the past, but we still have our share of challenges! As individuals and a company, we work hard to overcome any obstacles within our crew or on a job. One of our biggest issues is being prepared for a bunch of jobs coming in at the same time, and then not having a lot of storm work for a while because we have so much sun! We do what we can according to the season and weather reports to prepare. This mess from a Cloverdale storm damage job was very common all over Sonoma County. Good thing we had all our equipment inspected and extra products on hand!

What can you do to prepare for storm damage?

Pruning your trees, as well as making sure dead trees are cut, is really important to do before a big storm hits. Strong winds can knock tree limbs into your windows or through your roof, allowing water to enter. Keep your gutters clear, be aware of shut off locations for your utilities and how to operate them, and get an annual roof inspection by a professional. They can check for loose shingles, the overall foundation of your roof, and other areas of damage. 

Water Damage in Santa Rosa

5/23/2018 (Permalink)

Water Damage Water Damage in Santa Rosa We had to use several of these air movers and even a dehumidifier for mitigation to get the house properly dry.


Water will just dry, why worry about it?

You'd think that water would just dry quickly, especially with the kind of dry weather we've been having. However, this isn't always the case. Water has a way of traveling to places where it can't be seen; behind appliances, into cracks on the floor, or underneath furniture. Before you even realize there was a leak somewhere, there is rotting wood and the structure of your home has become compromised.

IICRC is a necessary credential

No one should mess with Santa Rosa water damage unless they are a professional with IICRC certification. IICRC stands for Institute of Inspection, Cleaning and Restoration Certification. This certification means that professionals will inspect, clean, and restore a home to industry and insurance standards. Plus, you get to return to a home that was properly treated and brought back to pre loss condition.

SERVPRO of Sonoma County NE is available 24/7, no matter what time of day, to help you overcome any water damage issues to your home!

Geyserville water damage-what to do?

5/11/2018 (Permalink)

Water Damage Geyserville water damage-what to do? Who wants to go without a floor for very long? We make sure that doesn't happen.

"Having SERVPRO around to get us back on our feet after such an inconvenience has turned them into LIFESAVERS. Thank you SO MUCH."-Janine, Geyserville CA

This is the kind of feedback we love to hear at SERVPRO of Sonoma County NE. The technicians for Geyserville water damage cleanup were ready to go as soon as the homeowner approved the work order. We gave her a scope of all work necessary to completely restore her home due to water damage from the crawlspace. Much of her flooring had to be removed. The affected parts of her home were then dried, sanitized, and repairs were completed. Since a claim was filed, we also worked with her insurance company and made sure all their questions were answered.

How do we get happy customers?

To get a response like the one above requires organization, communication, and reliable technicians. We take pride in every single area of our company, from our presentation to our performance. Otherwise, we wouldn't have happy customers like Janine.

Customers like Janine make us continue to work hard so we can handle any other Geyserville water damage issues.

Mold removal in beautiful Sea Ranch

5/11/2018 (Permalink)

Mold removal doesn't mean complete removal

Any company that says they can completely remove mold isn't being honest. Mold can never be completely removed because it's an organic substance that lives in our air, food, and homes. However, SERVPRO is capable of removing toxic mold and reducing its levels of toxicity so you can live among it and not be at risk. 

We are able to remove mold, clean and sanitize the area, and clean your contents if necessary.

We can also do what we can to prevent the mold from coming back. However, this technique depends on how the mold originated in the first place. We recently received a call on the coast about a skylight that had been leaking; some mold then appeared on the wall. Some issues are up to a contractor or construction company to fix. Sometimes, the mold damage is due to a previous leak that was fixed, but the mold wasn't cleaned up or the water damage hadn't been promptly dried.

Don't risk your beautiful home, let us help you figure out the cost and help you file a claim if necessary. We are here to help, always.

Santa Rosa storm damage

5/11/2018 (Permalink)

Storm Damage Santa Rosa storm damage Water getting everywhere!

Storm damage affecting your home

Shingles are to remain on a roof for a reason; they keep your home insulated and allow water to run off the side. Your gutters function the same way. If one of those is malfunctioning, your ceiling may collapse or a slow drip will form, and you have to prepare for the inevitable; calling your homeowners insurance company!

Being consistent with insurance coverage

Insurance companies are incredibly particular about flood insurance, water damage, fire damage, and even damage sustained by wind. There may be cases when you don't have coverage. Be sure to update your policy every year, if not every season, if you live in an area with unpredictable weather.

Storm damage accrued this winter

The wind and water that went all over the place in Sonoma County wreaked havok this winter, and even in the spring. Storm damage in Santa Rosa required emergency flooding restoration services. We had calls come in on weekends; weather was especially stormy in Santa Rosa, as well as surrounding counties. Even when we have our down time at our warehouse, we are getting prepared for anything big that may hit. Murphy's Law applies here-whatever can happen will happen! (But it didn't take into account our super awesome work ethic!)

Past flood damage in Windsor

5/2/2018 (Permalink)

Storm Damage Past flood damage in Windsor Our technicians know how to check for moisture, which is critical when monitoring an area that needs to dry. We need to know how much drying is left!

All kinds of water damage

During the winter 2017/2018 season, we had numerous calls about water damage, whether from inside or outside the home. Despite the weather being mostly dry the past few weeks, moisture can still be in the air. Overnight frost, even the slightest, can also lead to condensation, and facilitate water damage. Most recently, we’ve had calls about the Windsor flood damage. Heavy rains mixed with hours of rain fall equal major disasters that may seem overwhelming to manage. The Healdsburg and Windsor areas were affected a lot due to their location on the valley floor.

Ways we can help

Attempting to do it yourself due to money concerns may lead to more money concerns and no fixed home. We are in this business because we want to help others restore their sentimental items. We also appreciate your business, and work with insurance companies such as Farmers, American Modern, Safeco, AAA, State Farm, The Hartford, and many others. Insurance companies are there to give you help when you’re in a bind, and we can make sure to follow their policies so your home can get the treatment it deserves.

Pre loss condition is our goal, as well as the least expensive option to keep your insurance company happy. However, least expensive doesn’t necessarily mean cheap. We have been able to find drying techniques, cleaning techniques, and easier ways to use equipment so fewer resources are required to restore your home.  We can help you get on your way!

Healdsburg water damage cleanup services

4/25/2018 (Permalink)


Flood season has been up and down this year, and we know having something go down can make doing business really hard. Whether internet service is disrupted or vehicles need maintenance, or coworkers are ill, we've experienced it all. 

Water damage has the same effect on a business. You can't help your customers due to the damage and have to keep everyone's safety in mind. Sewage, fire, water, or mold can appear out of NOWHERE. Do you feel stuck and unsure of how to keep everything on board?


SERVPRO of Sonoma County NE will respond to your first phone call in less than an hour, and we can show up in less than four hours to perform Healdsburg commercial cleanup services, no matter what time of night.

You may get a call from one of your workers about a major water leak that has ruined a lot of inventory. You already have the added frustration of lost profit, and what if no one was available to help prevent even more loss? What would happen to your business, to your income, to your livelihood?

We will HELP.

Since we are available 24/7 and make every effort to have our equipment on standby, a call at 3 AM won't bother us. We know water damage, or even sewage spills, don't care about your schedule or availability. That's why we make ourselves available.

Give us a call; let us know what restoration services you need! 707-537-6635 

Storm damage is upon us

4/10/2018 (Permalink)

Storm Damage Storm damage is upon us Water damage traveled up to the ceiling and door frame of this home, requiring partial demolition, as well as water extraction and drying.

Cloverdale storm damage

Some homeowners may be saying that they thought they had extra time before big storms may hit. However, with California weather, we have been dealing with a lot of ups and downs, and so much unpredictability. Because of the back and forth nature, we make ourselves available at a moment's notice. We expect storm damage in Cloverdale this season due to the structure of the valley in Sonoma County. Water piles up on the bottom floor, and all the surrounding homes and business get the brunt of it. 

SERVPRO's 24 hour emergency service

Due to the untimely manner of fire, water, smoke, and mold damage, we are a 24 hour emergency service company. We can come to your home at 2 PM or 2 AM to board up your home and create a more secure area, or we can start extracting water due to a toilet overflow. Cloverdale storm damage never stops us! We have equipment and technicians on standby at all times to make sure you get the service you need when you need it.

 Don't hesitate to call, we promise it doesn't bother us! What bothers us is people having to pay more for restoration services because too much time was wasted not responding to the situation.

707-537-6635 is our contact info, for any time day or night.

Santa Rosa mold removal assistance

3/29/2018 (Permalink)

Mold Remediation Santa Rosa mold removal assistance After we entered the attic, we kept as much of the hallway floor contained because of these mold spores potentially spreading.

Any company that claims they can remove mold 100% is lying to you. The truth is, mold can NEVER be 100% completely removed because it is in fact a living organism. Mold spores live all around us, inside and outside our homes. However, if enough mold spores multiply and collect in the same area, you start to notice fuzz and a strong odor. If it's in your house, you should definitely call a professional mold cleanup company. In the dictionary, the word might as well be SERVPRO.

We don't hesitate to clean up mold, we just prepare for it with personal protection equipment, supplies to set up containment, special equipment to clean and deodorize the air, and best of all, we let you know about the entire process before we begin. This way, you are informed about the cleanup process!

In this Santa Rosa home, containment was set up and all other doors were closed to prevent any more spread of mold spores. We kept close contact with the owners because they were out of town, and we never hesitated to keep in contact with the insurance company who was supervising the claims process.

Let us know TODAY if you need mold removal assistance! 707-537-6635

Water damage restoration for Cloverdale properties

3/19/2018 (Permalink)

Water Damage Water damage restoration for Cloverdale properties In this Cloverdale water damage restoration project, we had to rip out the wall and tub out of a bathroom due to a leaking pipe.

Most people think they may know, but not having all the information can lead to expensive mistakes.

Water likes to travel; would you want it traveling from your kitchen to the back bedroom down the hall? Most people wouldn't, but most people don't have the education needed to decide when water can be cleaned up without professionals. We can provide education on where the water damage loss occurred, how far it's traveled, which walls and floors are wet, and whether the saturation is enough to cause rot or further damage your home.

The work on this home was quite extensive

Water had spread from the laundry room to the bathroom in this home, and both rooms had to be dried and reconstructed. Insulation and sheet rock was pulled so the area could be properly dry. Drying the outside of the surface doesn't get what has already soaked through. Water can soak through furniture, walls, sheet rock, wood, insulation, and even through light fixtures. Don't let it get away with ruining your home!

Give the professionals at SERVPRO of Sonoma County NE a call, we will take care of your home and make the water damage "Like it never even happened."

Our latest biohazard remediation project

3/19/2018 (Permalink)

Commercial Our latest biohazard remediation project It only took us a few hours to make this location as good as new, and even better.

We were recently contacted regarding biohazard cleanup needed at Epicenter in Santa Rosa, the newest sports and entertainment location for Sonoma County. We would hate to see a location like this one get shut down because of a little BIOHAZARD! We went in and took care of the work as quickly as possible. 

Flood waters can carry pathogens and diseases, since we don't know the exact source of the water or from where it flowed.When we received a call at 11PM for the fitness area at Epicenter, we responded right away to extract and clean/disinfect the entire area that was affected. 

Before you freak out about a water loss, think about your options. Call your insurance company and ask for their advice. We work with most insurance companies, and are sure they have referred at least one of their customers to their local SERVPRO. SERVPRO of Sonoma County NE is a company right in your neighborhood you can trust!

Fire damage cleanup available in Geyserville

2/14/2018 (Permalink)

Fire Damage Fire damage cleanup available in Geyserville It's hard and emotional to digest what's happened to you home; we perform board ups so nothing else happens to it.

What is the process of fire restoration?

We start by securing your property with the boarding up of broken windows, exposed walls and the roof, and any other area in order to prevent animals or intruders from invading your home. We routinely perform this procedure on all jobs, including ones in rural Geyserville. 

Depending on the time of day, technicians can start carefully removing contents from your home and evaluating the structure, as well as putting together a scope of the work involved. This scope is for you so you know how your home is going to be put back together.  Regarding contents, almost anything can be cleaned or deodorized.

Once restoration work starts

While your home is having the soot removed, our equipment is working on getting the structure dry. Most building materials can have water extracted, and then our specialized equipment will effectively dry the remaining moisture. We don’t want to wait too long to start removing water; it can be incredibly corrosive and cause secondary damage to your home, as well as your contents.  

Commercial cleanup due to water damage in Santa Rosa

12/7/2017 (Permalink)

We've had a lot of water losses and Santa Rosa commercial cleaning needs recently. This is due partly to faulty roofing. A lot of ceilings are collapsing due to the weight of water, lack of drainage, or poorly placed shingles. 

Preventing water damage in commercial buildings

Having sudden damage, especially during business hours, can be very taxing. You may not lose your customers, but you could lose business for at least a couple weeks (or even months) if you don't get a handle on the loss. You wouldn't want any customer injuries while repairs are being made! Some businesses opt for us to work during non-business hours, or on the weekend depending on the type of business. We've had offices all of a sudden flood, or ceilings fall due to water damage. 

Is there a commercial job we can't handle?

Historically, no. We've had a few major buildings/properties in Sonoma County experience natural and man made floods. We have been on site within a few hours, with our crew ready to go. We also contacted other SERVPRO franchises to assist. That's the benefit of working with SERVPRO; you have access to dozens of workers on short notice if necessary!

Ukiah water damage on social services building

12/7/2017 (Permalink)

Social Services building floods in Ukiah

We had a huge water loss happen in the heart and center of Mendocino County. The Ukiah Social Services office flooded over a weekend, and wasn't discovered until a few days later. We got on the ball right away after getting a call at 11PM on a Sunday night. Our crew worked until the early morning hours, and then came back to work every single day from 7 AM to 5 PM for two straight weeks until the entire building was dried!

Ukiah Daily Journal writeup

We were given a nice snapshot in our local paper about our hard work, and we feel incredibly appreciated. Our technicians really get together and work as a team to get things done right-demolition, drying, containment, and communication-the first time!

Mold remediation completed in Cloverdale

11/14/2017 (Permalink)

Mold Remediation Mold remediation completed in Cloverdale Would you dare to touch this stuff? Certain insurance policies cover this type of loss, so let us deal with it.

How bad can mold growth get?

Often, mold can be rather easily to clean up, depending on which surface it's growing. Bleach and a scraper is used on windowsills when there is frequent condensation or growth in bath tubs. This problem happens often due to water sitting and bacterial growth.

Mold removal mistakes that happen often

If one doesn't do research before starting a mold removal project and instead attempts to remove out of desperation, mistakes can be made which just lead to frustration. 

One of the biggest mistakes of performing demolition is not removing dust and debris. Mold spores can still remain on these particles, and will spread much more quickly if not cleaned up or removed right away from the home.

Another major issue is using bleach to spray. While this method does sound appealing because bleach is a common germ killer, killing mold doesn't eliminate it. Even if a mold is dead, it can still remain toxic. Using bleach is potentially dangerous if you're not in a well-ventilated environment. Furthermore, the material being essentially bleached will most likely become ruined. 

What is a better alternative?

SERVPRO of Sonoma County NE has experience in Cloverdale mold removal, which has been necessary more recently due to the on and off wet season, as well as humidity. We are a company of experts in water damage restoration, mold damage remediation, and contents cleaning. We can get your home, and your memories, restored as good as new!

Removing mold is 99% effective-Healdsburg cleanup

11/14/2017 (Permalink)

Mold Remediation Removing mold is 99% effective-Healdsburg cleanup How tempted are you to just rip out this wall? We would be too.

Healdsburg mold removal services available

There are other companies in the Sonoma County area that can clean up mold, but can they clean it up well, thoroughly, and completely? Any company, but one that has proven its reputability and has up to date training shouldn’t retain this kind of service.

Positive review on our services

"I was astounded with the wonderful level of professionalism that I saw with SERVPRO. They told me every step of the process and kept in touch with me from day one. They are really top-notch people! KEEP IT UP!" This review came from Michael Bentley in Healdsburg. His home pictured below was affected by mold, and his insurance agent recommended our services. We may be newer in the area, but we carry our expertise from the surrounding counties of Lake and Mendocino. We have been in business for 5 years and our technicians have at least 10 years training and experience. We believe everyone can benefit from our services, and we strive to be the best we can possibly be. 

Give us a call today for help with Healdsburg mold removal. We will explain the process, find the cause, remove the mold, and help you work with your insurance company on replacing any items. 

Windsor mold damage-how can we help?

11/14/2017 (Permalink)

We received a call recently about a homeowner who left the country for a few weeks and came home to discover mold had grown up her kitchen and living room walls. The water was left on while she was away, and a leak had started.

What a way to be welcomed home! Not knowing the type of mold that is growing is dangerous, as well as possibly other presence of bacteria. Dealing with it yourself isn't recommended. What are some of your choices?

1. Call your insurance company

This could be one of the best choices you ever make! Depending on your policy, mold damage removal can be covered if it was due to a water pipe leak, broken appliance, leaky roof, etc. They can help alleviate the pain of the cost. After all, that's why we have homeowners insurance. Also, any contents that have beena affected can be replaced if needed. 

2. Call SERVPRO of Sonoma County NE

We are right in the Windsor area, we've dealt with many mold issues, especially on the coast. We are part of a Franchise, but we're independently owned and operated so we can serve the needs of our county. Our owner has been a member of the community for 3 decades, and all our technicians are trained to handle all sorts of dangerous removal situations. No Windsor mold damage will keep us away! We are also IICRC Certified, which means we adhere to the highest standards in our industry of cleanup and restoration.

Windsor storm and mold damage recovery

11/14/2017 (Permalink)

Some homeowner’s insurance policies don't cover storm damage. Doing everything possible to prevent water damage during storm season is recommended. However, we know performing those tasks isn't always realistic. Large water damage disasters caused by the nastiest storms can be full of inconveniences and frustrations. Insurance companies also have to perform their own investigations to determine the cause of the loss, and whether it will be covered by the current insurance policy. Often, lots of mold is produced from storm damage due to the large amounts of water that protrude into a home or business.

SERVPRO's storm damage cleanup services

Windsor storm damage can be handled by our team of professionals. We have the capabilities of getting many pieces of equipment, as well as coordinating with other Franchises, to get any job done. We understand Windsor and the surrounding areas become regularly flooded during the winter. No job is too big for SERVPRO of Sonoma County NE. We can take care of you, whether it is your home or business, during storm season. 

Cloverdale commercial cleanup

10/31/2017 (Permalink)

Commercial cleanup services; what qualifies?

There are some jobs that standard cleaning companies simply can't handle. Smoke, soot, fire, water, mold, biohazard, sewage, and almost anything else under the sun, we can handle.

SERVPRO of Sonoma County NE is reaching out to businesses that need any assistance with cleanup that is of an unusual circumstance. Cloverdale commercial cleanup isn't unusual to us; we have been servicing the area for years. We coordinate with our entire team to help all homes and businesses affected by water damage from a malfunctioning washing machine to a broken pipe in the wall, or smoke damage from a house or wild fire. No matter the circumstance, we can handle it.

Commercial jobs could mean larger jobs

No matter the capacity, SERVPRO is able to deal with large loss. We may bring in additional workers or contact another franchise to assist. We work as a team, either way, to get your business dry and running. The longer you wait, the more money is lost and the higher the cost of restoring your investment.

Learn more here about how we can help with the recent fire damage in California.

Smoke cleanup at Piner High School

10/31/2017 (Permalink)

Commercial Smoke cleanup at Piner High School Piner High School was massively affected by the surrounding fires; thankfully, the structure is sound.

We did some work after the results of the Tubbs Fire. Many buildings, mostly commercial, were affected. We called on all three of our franchises (Lake, Mendocino, Sonoma NE) to work together so the students could start school on time.

We also worked with insurance adjusters, water and smoke damaged homes, and training new temporary employees. This summer kept us busy with mostly water and fire damage-the score was even, but we never like to see entire communities up in flames. The Piner High School was very happy to have us on board. School was back in session within about a week, and families can get back to their regular routines. We have special techniques to handle commercial smoke damage cleanup on a large scale. 

We care deeply about our communities, and want them to thrive. We are Sonoma County STRONG!

The effects of storm damage on commercial buildings

10/24/2017 (Permalink)

We've already received calls about wind and storm damage to some roofs. Check your building's insurance policy! Some building owner's insurance policies don't cover storm damage. Doing everything possible to prevent water damage during storm season is recommended. Inconveniences and frustrations tend to accompany storm damage.  Insurance companies also have to perform their own investigations to determine the cause of the loss, and whether it will be covered by the current insurance policy.

SERVPRO's storm damage cleanup services

Storm damage on commercial buildings can be handled by our team of professionals. We have the capabilities of getting many pieces of equipment, as well as coordinating with other Franchises, to get any job done. We can deal with water, fire, or roof damage. A lot of people don't realize their roof could have become affected by a swift of strong winds, falling branches, or even excessive water. Emergency tarping could be needed, and will make a huge difference on the amount of water damage inside the structure.

Fire damage repair in Windsor

9/11/2017 (Permalink)

Having to deal with fire damage repair doesn't sound like fun. Wouldn't it be helpful if you knew you could avoid dealing with fire damage repair for your Windsor home?

Below are some helpful tips and some advice on how to prevent fire damage and deal with fire damage if it does come:

1.) Trim your trees

This chore needs to be done before the summer heat hits. However, if it's summer already and you still haven't done it, take care of it at night or on a day that isn't too hot. Sparks from fuel operated or electrical equipment is all that's needed to start a fire.

2.) Keep a 100 ft. defensible space around your home

We can't stress enough, and neither can the fire department, on the importance of having at least a 100 ft. space around your home that is free of debris, dry brush, tree branches, or dry leaves. These are kindling for fires, and disposing them properly or keeping them away from your home will help prevent a house fire mishap. 

If you do have fire damage, here is the advice we'd like to give:

1.) Call your insurance company right away

Every house should have homeowners insurance, or renters should have renters insurance to protect their belongings. We cannot stress this enough; the cost is very minimal, but the loss of your stuff if you don't pay $12 a month for insurance is very high. Keeping up to date on your renters insurance policy every 6 months to 1 year will also ensure you have proper coverage. 

2.) Keep out of the home after a fire.

Your safety is at a huge risk if you enter your home before an investigation and safety inspection has been conducted. You also may be breathing in toxic smoke.

3.) Call SERVPRO of Sonoma County NE!

We will stay out of the fire department's way as they finish their work, and we can assist you in filing a claim. We may also be able to help you decide whether you should, or need, to file a claim depending on the estimated cost of fire damage repair. 

For more information on our services, be sure to check out our fire damage restoration page. 

Geyserville house fire repair and cleanup

9/8/2017 (Permalink)

Fire Damage Geyserville house fire repair and cleanup Restoration made a huge difference in this house fire caused by a wall heater.

What did people do before restoration companies?

We can't imagine not being there for people way back in the day, but at one point SERVPRO didn't exist. The company has only been around since the 1960's. We imagine that before SERVPRO was around (as well as other restoration companies-we admit, we're not the only one!), people did what they could to mask odors, get rid of "damaged" goods (things that could be repaired but weren't), and ultimately spent more money.

How has restoration helped people today?

Instead of painting over smoke damage in a Geyserville house fire cleanup, we removed the smoke damage through good old-fashioned hard work. We also restored some furniture, paintings, and even took care of the laundry. We also saved the family thousands of dollars in demolition and reconstruction because we believe every little penny counts in these situations!

Geyserville fire damage repair

9/8/2017 (Permalink)

Fire Damage Geyserville fire damage repair This apartment was restored as much as possible, and made livable for the tenants.

Renters insurance and protection

If you're a renter, having renters insurance is incredibly important. The owner of the building where you rent space may have insurance for the structure, but how will you replace your belongings? Paying $15-$25 a month to replace your belongings in case of a fire or water damage loss is a LOT cheaper than having nothing for months as you scramble to replace things you really need. Clothes, furniture, food, and kitchen appliances can be pricey if you have to buy them all at once.

Apartment fire

This Geyserville apartment, along with a few other ones, caught fire in the middle of the night. We received the call, and got things ready really early in the morning. We spoke with the owners, allowed fire inspectors to finish their investigation, and put together a game plan. Our services for this job included moisture reading, demolition, and cleaning of renter's contents. Fire damage repair and content restoration can be pretty extensive. Our project lasted almost a month, and the apartments looked better than ever when we were finished!

Santa Rosa fire damage repair

9/8/2017 (Permalink)

Fire Damage Santa Rosa fire damage repair This apartment was restored as much as possible, and made livable for the tenants.

Renters insurance and protection

If you're a renter, having renters insurance is incredibly important. The owner of the building where you rent space may have insurance for the structure, but how will you replace your belongings? Paying $15-$25 a month to replace your belongings in case of a fire or water damage loss is a LOT cheaper than having nothing for months as you scramble to replace things you really need. Clothes, furniture, food, and kitchen appliances can be pricey if you have to buy them all at once.

Apartment fire

This Santa Rosa apartment, along with a few other ones, caught fire in the middle of the night. We received the call, and got things ready really early in the morning. We spoke with the owners, allowed fire inspectors to finish their investigation, and put together a game plan. Our services for this job included moisture reading, demolition, and cleaning of renter's contents. Fire damage repair and content restoration can be pretty extensive. Our project lasted almost a month, and the apartments looked better than ever when we were finished!

Santa Rosa water damage repair

9/7/2017 (Permalink)

Water Damage Santa Rosa water damage repair A fallen ceiling is no joke; dealing with water damage is bad enough.

Would you know who to call if you had a ceiling falling?

Well, we would hope the first thing you would do would be to leave the room so the ceiling doesn't fall on you. Second, your insurance company would definitely be a phone call to make. But, who is going to help you get back into your home, and make it a safer place to live? SERVPRO of Sonoma County NE has been helping families with Santa Rosa water damage repair since 2015. Since then, we have helped hundreds of homeowners file claims, talk with their insurance companies, repair their homes, get their contents cleaned and put back, and ultimately keep the bill as low as possible. We have been helping Lake County residents with water damage as well. 

Doing the repair work yourself isn't a bad idea, but your home is a huge investment. Are you able to restore it to industry standards, health standards, and your comfort's standards?

Guerneville fire damage loss

8/30/2017 (Permalink)

Fires are popping up in Sonoma County as we update our fire tips for the week. Whether it's a fire due to the heat, chemicals being mixed, matches, or someone attempting to cook their first turkey, fires happen constantly and in differing levels of severity. 

Although the severity of some wildfires are out of our control, there are things you can NOT do to prevent fires (think Smokey the Bear):

Lighting cigarettes while driving

Many people on the go have the bad habit (derived from an already bad habit) of smoking as they drive. Many drivers light their cigarette as they are driving, which can be as dangerous as texting. Practicing safe multitasking in the car is essential; avoid it as much as possible. Cigarettes can be dropped, your clothing or car could catch on fire, and lit cigarettes are often flicked out of car windows into dry grass areas or areas with chemical spills from vehicles. THIS IS INCREDIBLY DANGEROUS AND AVOIDABLE. Avoiding more Guerneville fire damage is essential as we get into the summer season. 

Leaving BBQ's and ovens unattended

Summer means swimming, BBQ's, Fourth of July, more cooking and cleanup, and potentially more fires. One of our number one tips for those who want to enjoy the summer, and not deal with your insurance claim due to a house fire, is to not leave your BBQ pit or grill, or your oven, unattended. You may get distracted, forget, or accidentally cook your food too hot, which can increase the intensity of a fire.

Keep an eye on those flames so they don't get out of control! Follow this link for more tips on dealing with fire damage safely

Santa Rosa fire damage remediation services

8/30/2017 (Permalink)

We don't like change; when something devastating hits us, it flips our whole world upside down and we don't know what to do from day to day. We have to make long term plans, yet are told to take things a day at a time. Whether you've experienced a death in the family, a major illness, or a fire, you know what being under stress feels. Santa Rosa fire damage remediation has been known to be stressful due to the price of restoration and reconstruction, as well as the time it takes you away from your life. We have everything you need in a fire damage restoration company. 

Getting help in all the right areas

Usually, finances and a place to sleep are the first things that strike a family as issues when their home has been overtaken by a fire. There are programs and communities that help provide for these resources, and communicating your needs is essential. Depending on your insurance policy (homeowners insurance, that is), you may be able to get help with bills, food, temporary housing, and even rebuilding. But, if you don't have homeowners insurance right now, GET IT. Contact your agent and sign up! It's incredibly inexpensive, depending on how much you decide to insure. 

Communication with your insurance company

A lot of people may feel intimidated about calling their insurance company; they may be afraid of being denied, not being able to file other claims, or their rates increasing due to an event that may or may not have been their fault. We can help you ask the right questions with your insurance company. We encourage everyone to file a claim if a significant amount of work needs to be done, and it's above your deductible. Getting an estimate and inspection from a SERVPRO Project Manager would be the first step; we can ultimately help you decide whether you should file a claim, and we remain in contact with your insurance company until the job is finished. 

Fire damage in Santa Rosa-what to do?

8/28/2017 (Permalink)

Fire Damage Fire damage in Santa Rosa-what to do? This apartment complex fire was caused by a household appliance. Thankfully, no one was hurt.

The first steps

Do you know what you would do in the face of absolute devastation after having your house catch fire? Who would you even call so you can get back into your home? Most people don't have extra houses floating around, so you would do what you could to make the best of the situation. 

Pictured below is one of our worst case scenarios. An apartment complex caught fire in Santa Rosa over the weekend. Several units were affected, as well as the families that resided in them. We are working with the owner to deal with the aftermath, as well as the insurance company, so this building can get back to functioning. 

In the meantime

Keeping in contact with any project managers involved in your project is essential. They can hep you more quickly and get the paperwork process squared away with you and the insurance company. Because our business is so specialized, there is no such thing as too many questions or too many phone calls. Each situation is unique with its own circumstances.

The best advice we can give you today is to call us if you have fire damage! 537-6635 is how you can reach us 24/7.

When dealing with fire damage in Santa Rosa-how can we help?

7/24/2017 (Permalink)

Fire Damage When dealing with fire damage in Santa Rosa-how can we help? Even with fire damage, we also repair the water damage from the fire department, and have to check for moisture throughout the entire structure.

House fires can be absolutely devastating, and really throw a wrench in your day to day living. There's a lot of business to handle-temporary housing, getting belongings fixed, renting a dumpster for items that didn't survive the fire, dealing with the insurance company, and taking time off work (which means less income during a time you really could use it).

That's a lot to handle for one family. SERVPRO can help with at least part of it. Our communications with insurance companies regarding house fires all throughout Sonoma County happen on the regular. Our job list is constantly growing, so we adjust according with our staff members and pieces of equipment. As long as we are organized, we can accommodate any situation!

If you have experienced a fire in your home, give us a call right away and we will get to work. 537-6635 can reach us directly, 24/7, no matter what happens!

Fire Damage in Cloverdale

7/12/2017 (Permalink)

Fire Damage Fire Damage in Cloverdale Keep calm, and just call SERVPRO!

Fire season is incredibly hot right now-no pun intended-and we all need to be careful. A lot of drivers are being incredibly careless, from burnouts in dry grass to throwing out lit cigarettes into medians of the highway. We have even heard stories of homeowners mowing their grass because they didn't want it to catch fire. We understand creating a defensible (non-hazardous) space is important, but don't do it at the risk of your safety!

Fire damage in Cloverdale

We dealt with a Cloverdale fire damage cleanup several months ago-hardly anything was salvaged. The homeowner lived right off the highway, and lost almost everything because of a careless driver. Thankfully, they had homeowners insurance. We can't stress enough the importance of having documentation that guarantees you a home in the offchance that an accident burns down your current residence. Finding housing is difficult in Sonoma County; however, we can help you with any cleanup should the need arise!

Water damage in Healdsburg

7/6/2017 (Permalink)

Water Damage Water damage in Healdsburg The little leak under the sink turned into a big mess!

A recent water damage

This Healdsburg water damage loss was rather large, and started from a sink leak in the bathroom. Many homeowners think that simply using towels or fans will dry out a wet area enough to prevent damage. But what about the water you don't see?

Water damage underneath the floor is invisible-until it's too late.

At this home, all the fixtures in the bathroom, with the exception of the bath tub, had to be removed due to the water spreading all throughout, and into the hallway and bedroom. The water didn't have to go out the door, but instead went straight through the wall.

Don't take risks, call SERVPRO of Sonoma County NE, as well as your homeowners insurance company, so the mess can be cleaned and your home restored immediately! We also offer water damage restoration services in Middletown, Lakeport, and Lucerne. Take a look around our website to learn more. 

Sonoma County Storm Damage

5/25/2017 (Permalink)

You know you live in California when: everyone freaks out about avocados, In N Out, and there's a winery every 5 miles. You also know you're in California when you can wear shorts one day, but then decide to have a spontaneous Eskimo day with a fully insulated suit to protect you from the wind chill. Weather here is CRAZY, and sometimes even we have a hard time keeping up with it. However, we keep ourselves accountable by doing what we can before that storm hits, before that toilet decides to flood, or before that home becomes infested. 

Storm damage-what you can do for added protection

10 day weather reports ahead of time can be helpful for setting up your emergency food and water storage, double checking your homeowners insurance policy, and getting paperwork from your safe. These steps should be taken if a huge storm is anticipated. Lately, we've had very cold temperatures and wind. These conditions can lead to roof damage and broken pipes. You can survive any storm (literally or theoretically), just be prepared!

Windsor Water Damage

5/12/2017 (Permalink)

Check those water lines!

Most people just double check the locking of the doors when they leave for a week. If they have pets or plants, they'll designate someone to care for them. Otherwise, the word is ADIOS! SAYONARA! But sometimes, people will come back from vacation shouting HOLY COW BATMAN! There's water everywhere!

Another word that should be added to your vocabulary, if it isn't already, is SERVPRO! SERVPRO of Sonoma County NE is here to fight crime that's in the form of molecules. 

Those little culprits can turn into big messes

You may not think little water lines are the culprit, like the one pictured here. But, you'd be surprised over the course of hours, or days, how much damage can be caused. Even after the leak is stopped, what about cleaning it up? Dropping a towel isn't enough if the water soaked into carpet, hardwood, linoleum, or sheetrock.
It has to be extracted. How often do you extract?

Leave it to the superheroes dressed in bright green-SERVPRO green.

Santa Rosa Fire Damage Restoration

5/12/2017 (Permalink)

Fire Damage Santa Rosa Fire Damage Restoration This charred ceiling was caused by an outlet fire. Who would have thought it could cause so much damage?

Fire damage restoration

While there are companies that claim to be able to handle any cleanup job, taking care of something as heavy as a home that just had a fire loss is nothing to go up against without the proper training. Making a situation worse for homeowners and their families is enough to scar any reputation.

A home in Santa Rosa was recently scarred by a close call with an outlet fire that spiraled out of control. The family was lucky that they escaped to safety, but their belopngings couldn't Contacting your insurance company in a situation like this one described is ideal. Then, getting ahold of SERVPRO of Sonoma County NE is the next step. We will know what to do.

How do you know who to trust?

Knowing a company's history and reputation is crucial. This way, you can be sure your home is in good hands. Having just anyone enter your home is a sensitive topic, and all too often there can be mishandling of items or improper cleanup procedures. Or, there could be unseen damage that isn't handled, which can cost more money down the road and insurance doesn't tend to help when damage has been unhandled for months. Santa Rosa fire damage restoration technicians and job managers are available after just a few hours of a phone call. That's all it takes to get the best of the best in front of your home, ready to tackle the damage!

Windsor Fire Damage

4/26/2017 (Permalink)

Fire Damage Windsor Fire Damage Imagine trying to deal with this emotional situation all by yourself. Are you done imagining?Let us take on the mess.

You never forget a fire, and neither do we. The smell stays with you, until we clean it up!

Windsor fire damage is nothing new to us. Before we became SERVPRO of Sonoma County NE, we were cleaning up homes in Windsor and Healdsburg. 

Commercial cleanup

Fire damage can happen at any time, even to a business. It doesn't care if you have to pay the bills, feed your family, or maintain a safe work environment. But, we do care about these things, so we can work with you and your insurance company to get started on fire damage clean up and repair. 

Our board up service

We know most folks want to stay behind when their home has a major fire incident because they want to protect their property. Not only is this strategy not safe, but it isn't recommended. However, we have a solution for you! We offer a board up service so your home will stay protected from intruders and wind/rain/leaves, until your home can be property put back together and restored. 

Sonoma County sewage damage

4/26/2017 (Permalink)

Our sewage cleanup services

Typical sewage damage is due to a backup in a toilet. Sometimes, the backup can affect the bathbub due to the plumbing design. We always sanitize after every sewage damage clean up job, ALWAYS. We don't recommend anyone clean up sewage that doesn't have proper cleaning equipment such as high grade cleaner or PPE-if you have to ask what these are, you need to get a professional from SERVPRO.

Different categories of contaminated water

There are three levels of contaminated water-Category 1, 2, and 3. Category 1 deals with clean water, such as a leaking faucet or broken water supply line/pipe. Category 2 deals with mildly dangerous bacterial infested water, like toilet or dishwasher overfluw (no feces involved). The last category, Category 3, includes "flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth." 

Sewage cleanup for Healdsburg home

4/26/2017 (Permalink)

Healdsburg sewage cleanup: bacteria dangers

Bacteria buildup due to a sewage backup or spill not only smells repulsive and will leave scars on your nostrils, but the absorbtion of bacteria is very harmful on the human body.

If you have a sewage spill, cleaning it up yourself is NOT recommended. Raw sewage contains bacteria, parasites, and viruses which are incredibly harsh and possibly deadly. Gloves, body suits, and glasses are recommended to wear to avoid exposure.

Discard items contaminated

Any items that become contaminated by sewage or flood waters must be thrown out properly, not just in a standard dumpster or garbage can. To make things simpler and more thorough, contact SERVPRO of Sonoma County NE. We will work with your insurance company, as well as potentially any utilities who caused the sewage backup (this problem occasionally happens), so your home can be properly cleaned and sanitized. Healdsburg sewage cleanup workers are hard to come by; no one wants to deal with this type of mess. We are happy to make the sewage mess, smell, and frustration "Like it never even happened."

Mold damage in Santa Rosa areas

4/26/2017 (Permalink)

Soft spots on your roof, peeling paint, water dripping? WATER DAMAGE ALERT! What's the first thing you do?

First, make a call to your insurance company

Mold could either be growing now, or begin to grow, if your water damage situation isn't assessed immediately. 

Insurance companies have a certain way they conduct investigations. They want precision and detail with paperwork, an expert's involvement, and have timelines they use regarding water damage and drying. We can help them, and you, accomplish all this work by using our protocols. Our protocols ensure your home can be repaired, restored, and cleaned in a reasonable amount of time. We also do our best to keep costs down to a minimum, without compromising the integrity of your home or business.

The SERVPRO guarantee

We have certain guarantees regarding water and mold damage cleanup. After 30 minutes of calling us, a Project Manager will call you back to discuss your situation in detail. Then, after 4 hours, we will arrive on site at the location of damage (unless it's an emergency situation), and after 8 hours of evaluating the situation, we will have a scope of work to go over with you. Restoration isn't widely known by everyone, which is why we are the experts.

Our water damage cleanup services for Santa Rosa

4/18/2017 (Permalink)

Our newest franchise

Although SERVPRO of Sonoma County NE is our newest franchise, we are also known for our other two franchises, SERVPRO of Mendocino County and SERVPRO of Lake County. The Sonoma County area is in consistent need of damage cleanup services due to the flooding and fires, even during the spring. We are always here to help, even during our busiest times!

Our general services

Our general services include water, mold, fire, smoke, biohazard, and even crime scene clean up. With all the water damage that has happened due to the flooding, we have been kept busier than ever. Usually, the spring time helps with getting areas dried and not as many storms occur. However, we don't just respond to flooding. We can deal with water damage from any source, whether it's black water, dirty water, or water from your dishwasher. Broken pipes are also common, but more of a headache because sheetrock and insulation are also going to be affected, not just your flooring.

Don't hesitate to call us after 5 PM with any damage-related emergency! 537-6635 will reach us 24 hours a day, 7 days a week.


Flood damage in Geyserville

4/14/2017 (Permalink)

Storm Damage Flood damage in Geyserville Damage to this home was extensive, and multiple rooms had to be reconstructed after being dried.

El Nino and floods in Sonoma County

2017 demonstrated that areas in Sonoma County flood easily due to being in the valley. Lots of rain accumulation, with nowhere to go, leads to standing water and possibly travelling water. Where does the water travel? Water can travel to the insides of our homes and businesses, of course.

Inconveniences of water damage

Water damage can cause mold, deterioration of your belongings, a headache with insurance companies, and lots of impatience. Trying to get it all sorted can take several weeks or months, unless you have the help of flood damage experts in the Geyserville area. SERVPRO of Sonoma County NE has been around for years, and flood season is upon us. Take a look at all the various jobs we've performed in Sonoma County. We take good care of our customers, and we appreciate the business.

Mold damage in Larkfield-Wikiup

3/29/2017 (Permalink)

Homes that have been abandoned or neglected are more likely to have a lot of damage on the outside. A leak could be happening for weeks at a time, or people could break in and abuse the home with hazardous materials such as drugs or chemicals. 


Mold damage could be in your home and you don't know it. The best way to find out is to hire an indoor air quality specialist, or to go through your home with a magnifying glass. Finding mold can be difficult if it's under furniture, in your attic, in your crawl space, or even under your flooring. You'd be surprised what can grow, even during the summer with your windows open! Just because there's air flow, doesn't mean the area is getting dry.


Tips for dealing with mold damage


If you do find yourself dealing with mold, we have a few pointers for you:


1.) Wear masks and gloves before touching mold.


2.) Set up proper ventilation of the area before beginning the use of chemicals, such as bleach.


3.) Don't have on any fans or heaters while cleaning; this will spread the spores, unless there is proper containment.


4.) Part of preventing mold is to prevent dampness. This is where mold thrives. After properly cleaning up mold, the best thing to do is make sure the room or area is properly ventilated, and that there are no wall or ceiling leaks.


Good luck with your project! Remember, we are just a phone call away if you have any questions, or find this project is just too much for you to handle.

We serve the Larkfield-Wikiup area, as well as surrounding areas!

Frequently asked questions about flood damage

2/13/2017 (Permalink)

With all the flooding happening in California, the SERVPRO franchises has been incredibly busy. We do everything we can to respond to emergency situations in a timely manner, and respond to calls after 5 PM. We are, after all, an emergency service company.

We get a lot of frequently asked questions

"How much will this work cost?"

"Do you charge for an estimate?"

"Do you charge for an inspection?"

"Do you have to tear out the sheetrock?"

"Will my insurance cover this work?"

"When can you get to my house?"

"Do I need to be here while work is being done?"

All these questions can be answered by talking with one of our project managers, who will talk with you about what work needs to be done. We have never encountered two jobs that are exactly the same, so talking one on one with a technician is incredibly important, as well as insightful! 

With all the flooding that's been going on, we always recommend that belongings are moved (safely) as soon as possible. We also recommend calling your insurance company right away. We can help you determine whether you should file a claim, and we also work closely with your insurance company so they receive all the documentation they need so your claim can be paid. 

Any other questions for us? Give us a call at 537-6635!

Unseen Water Damage in Cloverdale

12/27/2016 (Permalink)

Water Damage Unseen Water Damage in Cloverdale This damage started with water, and then grew to mold; we hate when it does, but we're there for you!

What is water damage? 

Many people don't get water damage cleaned up because they simply don't know what it is, or don't understand they have a problem. Or, a homeowner may have used towels and a fan in an attempt to dry a huge water flood and didn't realize water got soaked into other materials before it completely dried, causing bacterial growth.

Signs of water damage

Some of the obvious signs of water damage include:

  • roof, ceiling, or light fixture leaks
  • moisture around window sills
  • squishy carpet
  • peeling paint
  • any type of flooring that is bucking or peeling
  • water stained ceilings or walls
  • MOLD

Mold is a huge indicator of water damage, which means that bacteria has been given the time and resources to grow. While mold can take as little as 48 hours to start growing, there may be mold you're not aware exists. Mold cleanup has become extensive in Lake County due to water damage. 

Horror Stories: A Prime Example of Unseen Water Damage

The home pictured here was affected by continuous water damage that was left unnoticed by the homeowners for about a month. The water was routinely cleaned up in the kitchen, but had followed the carpeting all the way through the hall to the bathroom and back bedrooms. The hall flooring had to be ripped up, as well as the bathroom, and the bedrooms. The homeowners noticed water spots on the walls and mushy carpet, but didn't think anything of it, until the problem became too big for towels to handle.

Sonoma County roof leaks

12/23/2016 (Permalink)

The weather may be sunny at this very second, but pretty soon we will see pouring rain again! Paying attention to what's going on in your home is important to determine whether you will stay dry at night.

Roof tarp services

SERVPRO of Sonoma County NE offers tarp up services if you discover a leak in your roof. Signs of leaks include wet walls, wet ceilings, bubbling paint, and then eventually a huge cave in that explodes and gets everything in your living room sopping wet!

If you wait until the last sign listed, you might as well empty your bank account or file a claim now because you will be having to pay to replace most of your household. However, if you act quickly, you won't regret it,

Restore versus replace

We believe so strongly in this concept, we use it in our own offices and warehouses! We reuse, reduce and recycle as much equipment, furniture, and storage containers as possible because we know this is the least expensive route. We also know this keeps our landfills less full, and we can contribute to a cleaner society.

Keep your furniture out of the landfill, call SERVPRO today for water damage repair services. 537-6635 is our direct line.

Santa Rosa Storm Damage

12/23/2016 (Permalink)

Parking lots are flooding during the final 2 day push before Christmas. Not only do more accidents happen this time of year, but we also see water damage the most during this time of year. As obvious as this next statement is, it must be said: we will only notice water damage in your home once it happens. 

A recent customer of ours noticed 2 random water spots on her ceiling in one of the bedrooms of her home. SERVPRO determined the shingles were faulty, and needed to be replaced. We dried out the room and made sure to tarp the roof before any more damage happened. If it weren't for the recent rain, the customer would have never known her home could fall victim to the rain!

We urge you to give us a call and let us look at the damage that you can have. We can then offer you advice on what needs to be done! 537-6635 is our direct line, day or night. 

Our services for Larkfield-Wikiup and Guerneville areas

10/12/2016 (Permalink)

We provide services for Larkfield-Wikiup and Guerneville areas in Sonoma County!

SERVPRO of Sonoma County NE is proud to provide service to homes that have been damaged by fire, water, sewage, and even vandalism. We are available for emergency services 24 hours a day, 7 days a week, and we can also help you determine whether to file an insurance claim. We are able to provide estimates, and can also start work right away. We are consistent with our man power, resources, and availability. Fire damage has nothing on us, and neither do broken pipes!

What other services do we provide?

SERVPRO of Sonoma County NE can also provide mold remediation, mold cleanup, biohazard cleanup, tree removal due to a storm, and water tank cleaning. Give us a call at 707-537-6635 for more information or if you have any questions!

Lower Lake Fire Damage

10/10/2016 (Permalink)

Home repair and building services after damage

Many homeowners look for a quick fix to put their home back together due to a storm, fire, or vehicle striking their home. However, if a structure isn't built correctly or is lacking an important element, more damage may occur and thousands of dollars that could've been saved are instead being taken out of a college fund.


SERVPRO's experience with building repair

Demolition work, water damage repair, fire damage repair, mold removal and cleanup, post construction cleanup, biohazard cleanup and removal, and contents cleaning are just a few of the services we provide. Your insurance agent would be impressed by our communications, documentation, and handling of all your personal belongings. We take pride in everything we do, and we know this attitude can make all the difference in your experience. We are currently woking with victims of the Clayton Fire to get their homes in working order.

Ukiah home repair

10/10/2016 (Permalink)

We handle home and building repairs 24/7, give us a call at 462-3848.

Nobody wants to mess with mold, and often many people don't get it handled. Mold cleanup in Ukiah was needed recently. The services took 3 weeks, but was well worth it in the end. Proper containment prevented mold spores from spreading, and our technicians always wore suits so they wouldn't spread or inhale the spores. The safety of our technicians is very important to us

Thorough and complete cleanup and restoration

Spraying bleach or painting over mold isn't going to keep it from coming back. We explore all of the options before starting, and we make sure we are properly prepared before we commit. We go over the entire plan before starting, and deal with any issues that arise. 

Golf Tournament in Hidden Valley Lake!

10/7/2016 (Permalink)

Our golf tournament in Hidden Valley Lake on September 17th was spectacular! It was the best one we’ve had. We had more players, more prizes, and more compliments than ever!

We put on these golf tournaments as a thank you to the insurance agents, fire departments and property managers who give us work after their clients have a fire, water, or mold damage loss. We work really closely with our clients and the companies that refer them to us so we can sincerely thank them. Most of our clients just love golfing all over Lake, Mendocino, and Sonoma County. This was the first year we hosted the tournament in Hidden Valley Lake, and the staff did a phenomenal job of setting up the food and golf course.

We can’t wait to do it again next year!

Our CE class in Sonoma County

10/7/2016 (Permalink)

Community Our CE class in Sonoma County What a great bunch of agents! Everyone was attentive, engaged, and make the teaching process so enjoyable :)

We had our first Continuing Education class in our new office conference room, and it was a huge success! We provided the insurance agents with lots of valuable information about how to assist their clients when they have a loss, and the importance of responding right away to fire or water damage. (Wine was provided after the course, just to clarify!)

Insurance agents value their time and money, and we are glad to provide them with a free class so they can earn their credits for licensing. We teach classes on fire damage, mitigation awareness, ethics, and understanding mold. Having a reliable, knowledgeable insurance agent can make the customer's experience so much smoother. 

Class procedures can be audited by the State, so we make sure to go by the rule book involving paperwork, class content, and our methods of teaching. We have several credentialed instructors ready to TEACH!

Lower Lake Fire Department Open House

10/7/2016 (Permalink)

Community Lower Lake Fire Department Open House This event was a lot of fun, and the kids sure enjoyed the bounce house!

The Lower Lake Fire Department open house was a big ball of fun, and we got to set up our bounce house! Coming soon to an event near you (we will make sure of it!); be sure to support your local fire departments. This summer has been another difficult one for California, and our firefighters work day and night for our safety.

We support our fire departments as much as possible! Whether they have a special meeting, event, promotion, or just need some bottled waters during the summer months, we want to provide for them because they provide so much for us. We also promote fire safety year round, and give annual donations to as many fire departments as possible in all three of our territories.


Fire Safety Expo in Ukiah

10/7/2016 (Permalink)

Community Fire Safety Expo in Ukiah Our very first bounce house!

We are really thrilled to have the Fire Safety Expo happening in Ukiah on the 8th of October! The local fire departments and police departments will be participating: CAL FIRE, Ukiah Police Department, Ukiah Valley Fire, and many others will be having contests, putting on safety demonstrations, and providing food. SERVPRO of Sonoma County NE will have a bounce house available for the kids as well!

We have participated in almost every Fire Safety Expo since we opened for business in 2010. We believe that preparation goes a long way, and we are happy to donate our time to this wonderful cause. The event will take place in the Pear Tree Center in Ukiah from 10 AM to 2 PM. We hope to see you there! Be sure to dress for the weather; be prepared for anything!

Facebook Page

9/19/2016 (Permalink)

General Facebook Page How would YOU caption this photo?

We have had a Facebook page for our newest franchise, Sonoma County NE, for several months. Contests, weather reports, and fire notifications have been coming through our page like CRAZY! We appreciate all the promotions our community gives us, as well as the page "likes." We want to get out the word about everything SERVPRO-water and fire damage prevention, safety tips, community events, and our sponsorship opportunities. We've also periodically had Facebook caption contests, which have been a HUGE hit! 

We encourage everyone to participate in our contests for a chance to win a gift card! Just head on to our Facebook page, SERVPRO of Sonoma County NE! We look forward to seeing you like our page, and we will be posting winter weather safety measures in the upcoming month. 


Cloverdale Biohazard Remediation

1/15/2016 (Permalink)

Biohazard Cloverdale Biohazard Remediation We rescued this bird while cleaning up animal remains and mold in an attic. Poor thing must have been terrified!

Most common biohazard remediation requests

The types of biohazard jobs where we get the most requests for clean up include: bodily fluids and waste, blood pathogens, homicide/suicide scene, sewage backup, accident scenes, and animal remains. 

What other kind of biohazards can we clean up?

Well, believe it or not, meth labs are given to us when they blow!  It's dangerous stuff, and illegal-for many reasons. We can also deal with homes where hoarders or squatters lived, tear gas clean up, chemical clean up, and anything else that you wouldn't want to touch without PPE (personal protective equipment)

We can perform any type of biohazard remediation, and perform it safely. 

Many people are at a loss of who to contact; 537-6635 is our direct number and we are available 24/7 for anything that happens.


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