Photo Gallery

Training Day!!

Here we have Christine, our Contents Manager, with her fantastic SERVPRO crew! Looks like they all had a great time training and learning new techniques for handling our client's belongings with the respect they deserve. Who says girls can't do some dirty work?! Looking good ladies, we appreciate your consistent output of quality work!

Finding the source of the problem

Mold damage happened in this house near the bathroom and bedrooms due to a pipe leak in the downstairs bathroom wall. In this photo, a technician is measuring the moisture content so we can determine for how long the material needs to dry. We also had to determine how far the water and moisture had traveled.

Storm damage due to high winds

We expect this type of damage every year! But, we don't expect that every home owner or renter can deal with it because it's not something you clean up on a regular basis. Not only were the windows busted on this house, but part of the roof was caved in due to a large branch falling. Maintaining your yard throughout the year is important so you can avoid major storm damage. 

Fire Damage and Cleanup in Willits

We had some minor fire and smoke damage in this home in Willits, and the place became really clean after we were finished! Although we don't "clean" the home, we do restore the home so it can be cleaned, repaired, and put together "like it never even happened." We love to gain confidence in our customers!

Measuring how much moisture

We have to measure how much moisture is in a materials before we can just start drying. We also check for other areas of moisture. Checking all our bases can make the different between a properly dried home and a home that has problems 6 months later. 

Mold damage unnoticed for several weeks

If you're going to be gone for a while, be sure to designate someone to look over your house. We received a call about a home that had a moldy smell from the outside. The neighbor immediately called the owners, who called us. While they were out of the country, we did what we could to get the cleanup process started. 

Mold damage behind furniture-one of the last places you'd look!

Having mold behind a water heater or in a basement is pretty common, but what about behind furniture in your living room? If you've had recent water damage, you may have mold growth in the most unexpected places, especially if you didn't look behind anything heavy.

The icky side of mold

We haven't shyed away from jobs of heavy mold; we just make sure to have extra masks and suits! We have received a lot of calls fom the Sea Ranch, Mendocino, and Fort Bragg areas due to the higher humidity. Everything, from vacation homes to businesses, needs repair work from time to time. 

Mold in a Willits house

We have had phone calls from clients concerned about exposed mold in bedrooms, especially those of their children. They are concerned about health compromises. We go right in and start the process, and set up containment so mold doesn't spread to anywhere else. 

Biohazard in the kitchen-WATCH OUT!

We can't think of anything worse than cooking a big dinner and discovering mold is gowing in the same area you prepare food. This is a biohazard situation that needs to be cleaned right away, as well as have preventive measures added. 


Okay, you are probably not a little chicken in this scenario, but showing concern is a good sign that you're a conscious home owner/renter. A common first instinct would be to take down the rest of the ceiling before it comes down-DON'T DO THAT! It may not be necessary, and you could be causing more damage.

Roof leak at a retailer in Lakeport

We are happy to help all commercial buildings when they have water damage, whether from a storm or broken pipe. In this photo, there was significant water damage at the back of the store. Some of the merchandise was getting wet, so SERVPRO went in and dried out as much as possible before beginning partial demolition. 

Roof damage in Mendocino

This kind of damage happens often right after the first rain. We receive calls about roof leaks, and consider this type of a job a top priority. We would rather stop water damage from happening than let a huge mess occur. Your insurance company will thank us!

Hole in the ceiling in Ukiah-WHOA!

Now THIS is frightening! Imagine waking up to make breakfast and discovering this in your kitchen. The worst thing to do is to cover it or plug it up. Finding the source, dealing with the source, and preventing the damage from coming back is what we do best. 

Storm damage from earlier this year

Storm damage can come in all shapes and sizes; it doesn't have to be extravagant to be worth an inspection. In this photo, the ceiling started to leak through light fixtures. The roof had too much sitting water on it, and wasn't draining properly.

Checking moisture levels

Part of our job entails determining the moisture level of affected materials. Although the ground is obviously wet, we have to verify exactly how much for insurance purposes. We use a moisture meter to do this sort of work. Our technicians have to do a lot of math and recording of readings throughout the job. 

Building flood

If only the ark was here! This building got flooded pretty badly, and the staff had to reassemble temporarily in other buildings. Often, our crews would show up at the job site at 6 AM and work until 6 PM. Thankfully, this kind of routine lasted for about 3 weeks. 

Equipment being used for a dryout

We use our dryout equipment the most. While we are glad that not as many fires happen in our community, there are times when we have to call other franchises to get drying equipment! We use our equipment extensively, as well as maintain it and make sure every piece works properly. 

You may like to travel, but so does water!

Water likes to travel, but it doesn't get airline miles. Instead, it gets a swift kick in the hiney by our technicians, project managers, and crew chiefs! We don't want water to get far, but sometimes it goes through the wood faster than we would like it to go. In these cases, we have to perform demolition work and deconstruction, such as in the picture here. These stairs got a nice makeover after they were done being dried. 

Carpet extraction from flooding

We encountered a home that had a laundry room flood. Although these are heavy duty machines, anything is possible. Manufacturers often pay for damage done to a home if the appliance is found to be the cause of the damage. If the water sits too long, mold can start to form, which is worse to clean up!

Smoke damaged kitchen

The only thing burnt in this kitchen was the toaster oven! But, the residual damage required the removal of cabinets and major kitchen appliances. Our technicians cleaned and restored everything to brand new, and was able to put back the cabinets. We were not surprised to hear the homeowners were pleased!

Major job in government building

This job took us several weeks and we pulled on temporary workers to get the job done more quickly. A lot of employees from the county had to be shuffled around so they could still complete their work responsibilities. We did get a rave review after we were done, and working with the insurance was easy!

Assisting SERVPRO of Belmont in San Francisco!

We were thrilled and honored to assist our sister franchise, SERVPRO of Belmont, in San Francisco with our desiccant. It's a large machine that deals with large water losses by sucking out all the moisture in the air. With all the moisture present, completing a drying job takes so much longer. This building pictured needed a lot of work, and we responded as soon as we received the call. 

The more you know, the less it'll grow!

A lot people hesitate to call for cleanup services because they're afraid of the bill, working with insurance is a headache, and they'd just rather not deal with any of it. But, how are you supposed to get your home in working order when dealing with this type of mess?

Make the call, you'll be glad you did. We can work with you!

Mold issues behind walls and under rugs

Have you checked behind your furniture, walls, or rugs lately? We don't expect you to do so, unless you smell something funny or have water damage. Regular maintenance of your home may detect a mold issue, and we encourage you to call us right away for proper cleanup procedures! 537-6635

Water and mold damage in Windsor

Often, the cause of mold is water damage. This cause is why we urge homeowners, as well as renters (work closely with your landowners in this circumstance) to get water damage cleaned up and dried as soon as possible. Cleaning up mold is more expensive, takes more time, and is more extensive. 

Intense mold cleaning job!

We take our work very seriously, and feel that proper mold cleanup is essential to a healthy home. We are sometimes astounded as to how quickly mold can grow. There are some homes that are left neglected; however, cleanup is better late than never. 

Hard hats and correct gear are a must

Our #1 concern with our jobs is the safety of our workers and customers. That's why we are in this business. Restoration isn't about fixing what's inconvenient; it's about making your home safer and more livable. We make sure to have proper head gear, protective wear, and communication between our technicians and crew chiefs. 

Twin Pine Casino smoke cleanup

We have had some rather large commercial jobs this summer, and it hasn't been anything we can't handle. One of the benefits of being SERVPRO is we can always call on other franchises for assistance. However, we have a total of 3 franchises under one owner, and work well together. As our owner would say, we know how to "eat that frog"!

Large Loss Team

Sometimes, large buildings become affected by a fire or water pipe break over the weekend. We were contacted by janitorial services over one weekend to deal with a huge water loss of a health building. The entire building had 3 inches of water to extract. We called on another franchise and got straight to work!

Major job in government building

We can't take risks when a government building has a loss, so we get right on it with our available technicians, and we call other franchises if necessary. On this job, all three of our franchises (Lake, Mendocino, Sonoma NE) were on site and took care of the water loss that happened because of a broken pipe in the wall. 

Hazmat and containment is essential

There are many reasons why SERVPRO needs to be contacted ASAP after mold findings, especially in a public building! Many people could become affected, become ill, and the mess would be disastrous. We know how to set up containment, prevent the spread of more mold, AND take care of our crew!


This is obvious water damage, and it's been sitting for about 2 days. Imagine this kind of damage all over your house! Whether you have carpet, linoleum, or hardwood flooring could affect the restoration process. Do you know how to dry out your home properly? Many people don't, and that's okay! That's why SERVPRO is here, ready to help at any time. 

Water lines are the worst!

Maintenance on the water lines in your home need to be done at least once a year (or at LEAST, inspect the water lines to make sure there are no holes. If you are gone from your home at the exact time the water line breaks and you don't notice the damage for several days, you may have more damage to get repaired. PREPARATION (and awareness) IS KEY!

Wearing PPE while on the job

We take our work at SERVPRO very seriously. We want our crew to be safe while doing an excellent job of repairing a home. Sometimes, you have no idea what kinds of hazards you may encounter!

Fire Department BBQ event in Hopland

This was a really fun event! All the fire departments are putting on BBQ's and SERVPRO is helping supply the water and shade. We are looking forward to attending every year!

Our Marketing Team! (minus Santa and the Train Singer)

We are proud of our marketing team here! We have Chuck, Bert, and Danny after our Christmas Train event last year in 2015. We have put together the Christmas Train for two years now, and can't wait for the third! The Willits Train Depot has done a wonderful job!

Disaster Recovery Team

No matter what happens, SERVPRO is ready for it. We had the equipment, manpower, and resources ready in 24 hours when an unbelievably heavy water loss happened to a large building in Ukiah. When large losses happen, sometimes other SERVPRO Franchises are called in to assist. SERVPRO works as a team, ready for whatever happens!

Fire damage and appliances-such a bad combo!

Household appliances, large and small, are notorious for causing huge house fires. This appliance pictured here is a dryer that malfunctioned! Thankfully, no one was home and the appliance company paid for the damage. The appliance was new, and still under warranty. We were happy to assist this family. 

House fire damage

Part of this house had to be gutted due to a house fire. Our crew worked on this job for several weeks. We encourage our crews to work together as a team on every single job. This job would be too overwhelming for one person, and we wanted to make sure the family got as much help as possible. 

Apartment fire causes damage to two units

We have received many calls about apartment complexes having incredible damage. They tend to have older appliances and may not be as well maintained. We work closely with the property management companies so their clients are assisted as soon as possible. 

NOTE: Popcorn ceilings are very VERY difficult to clean! 

Santa Rosa Chamber of Commerce Gala

This was one of the first big events we participated in as SERVPRO of Sonoma County NE. We are already making a lot of new friends and contacts, and the Chamber of Commerce has been wonderful to us.

Our table at the Gala event

We had a wonderful time mingling at this really fun, fanciful event. We do our best to get the evidence! The more events in which we participate, the more exposure our professionals have. We couldn't be happier to be a part of the Chamber!

Our new Marketer-Justin Weber!

This picture got a lot of recognition on our Facebook page! This is Justin Weber, a SERVPRO Marketer who joined us all the way from Pennsylvania. We put him smack dab in the middle of Sonoma County, and he's loving it!

Fire job on the weekend

Our technicians will go to a job site right away, even if it's on a weekend! Sometimes, that's necessary to complete the work in a timely manner. Our priority is the homeowner, and we know their time is precious. 

Chuck Sberna and Alan Ross

What a beautiful background at Kaiser Permanente! Pictured here with Chuck Sberna is Alan Ross, the Continuum Administrator for Sonoma County. We just purchased our Franchise, and are already creating wonderful relationships with the professionals in the community. 

Our New Bounce House

This is going to be the ultimate party house in Sonoma County! We just received our very first bounce house, and we will be bringing it to some future family friendly events. We are always prepared to have FUN!

Huge job during a busy week

Some leaks are big, some are small, but they are all frustrating and a hassle to fix. If you don't know how to determine whether an area is dry, or if you ignore the damage, the water will spread to other areas in your home. The floor will buckle, wood will split, and mold will grow. By hiring a reputable company to take care of the damage, it will be far less costly and much more maintained!

This entire structure had smoke damage

After receiving a call one Friday afternoon for smoke damage, we went to the building in Cloverdale and discovered that this business that had been opened for 20 years experienced a small fire. We worked for several days on the wiping of the walls, deodorization, and duct cleaning work so the business could reopen promptly without too much interruption. They were able to get back in gear, and gave us a wonderful recommendation!

There are many things we can do!

If your structure has been affected by water damage, most likely your furniture was affected as well. The longer water spends soaking into your couch, the harder removing the water will be. Pictured here is one of our hardest working technicians. He has been with the company for many years; way to go Miguel for all your dedication!

A little before and after ceiling cleanup

We couldn't believe the difference our cleanup made on this home affected by a wild fire. The homeowners were so pleased; they said their house had never looked so clean in the 30 years they had owned it!